Politique d’expédition

All orders from Ryujin Hobbies ship from Ontario, Canada. By placing an order you agree to the terms below.

Processing Time

Orders are typically processed and packed within 1–2 business days. During busy periods (new set releases, sales, and holidays) processing may take a little longer — we appreciate your patience. Because we ship quickly, we can't guarantee changes to an order after it's placed (see Order Changes below).

Free Shipping

Orders of $200 CAD or more (before tax and shipping) ship free, tracked, anywhere in Canada. The free option appears automatically at checkout once your cart qualifies. If an item is removed from your order because it's out of stock, your order still ships free if it qualified when placed.

Shipping Rates & Carriers

We ship with UPS, Canada Post or Purolator at our discretion. Within Canada, tracked shipping is $10.99 for orders up to 220 g, and Express (1–2 business days) is $19.99 for any order. Orders to the United States ship tracked for a flat $35, and orders to all other countries ship tracked for a flat $50.

For low-value single card orders, an untracked lettermail option may be available at checkout. Untracked mail carries no tracking or insurance, and Ryujin Hobbies is not responsible for untracked packages once they are shipped. We recommend a tracked option for higher-value orders, including all graded cards.

Oversized, heavy or remote-area shipments may cost more than the rate shown at checkout. If that happens we'll contact you before shipping to arrange the difference or cancel for a full refund.

Tracking & Delivery

Once your order ships with a tracked service, you'll receive a shipping confirmation email with your tracking number.

Once the carrier marks a package as delivered, Ryujin Hobbies is not responsible for packages that are lost, stolen or misplaced after delivery. If you're concerned about theft at your address, choose in-store pickup or email us before your order ships to request signature on delivery (additional carrier fees may apply).

You are responsible for entering a complete and correct shipping address. Packages returned to us because of an incorrect or incomplete address, or because they went unclaimed, will be refunded minus the original shipping cost, or re-shipped at your expense.

Order Changes & Cancellations

Need to change an address or cancel? Email info@ryujinhobbies.ca as soon as possible with your order number. Updating the address on your account does not change an order already placed. We can only change or cancel orders that haven't shipped yet, and we can't merge separate orders once they're placed. United States orders can't be modified after they're placed.

In-Store Pickup

Pickup orders are ready at our Kemptville store (1-10 Prescott St) usually within 24 hours — please wait for the "ready for pickup" email before coming in. Bring valid photo ID. If someone else is picking up for you, add their name in the order notes or email us ahead of time. Orders are held for 30 days.

Duties, Tariffs & Import Taxes (United States and International)

United States: duties, tariffs and import taxes are calculated and included in your price at checkout, so there is nothing extra to pay when your package is delivered. United States orders are processed by our international partner Global-e, which handles customs clearance and remits these charges on your behalf. Prices shown to United States customers are in US dollars.

All other countries: the buyer is responsible for any duties, tariffs, customs fees, brokerage fees and import taxes charged by their country. These charges are set by your government and carrier, are not included in your order total or shipping cost, and may be collected by the carrier before or at delivery. If a package is refused or returned because duties were not paid, the original shipping cost and any return fees will be deducted from your refund.

Shipping Restrictions

Some products can only be shipped within Canada because of publisher or distributor territory restrictions — for example Games Workshop / Warhammer products and Magic: The Gathering sealed product. These items show Canada-only shipping options at checkout. Orders sent to a freight-forwarding or parcel-forwarding service are considered delivered once received by the forwarder, and we're not responsible for them after that point.

International Shipping

We're happy to ship internationally where available. International orders ship tracked at the flat rate shown at checkout, and the duties and tariffs section above explains how import charges are handled for your country.

Lost or Damaged Packages

If your tracked package arrives damaged or appears lost in transit, please contact us at info@ryujinhobbies.ca within 48 hours of delivery (or expected delivery) with your order number and photos so we can open a claim with the carrier. Minor shelf wear on sealed product packaging — small dents, scuffs or creases on outer wrap or boxes that don't affect the contents — is normal for trading card products and isn't considered shipping damage.

Questions?

Email us anytime at info@ryujinhobbies.ca.