Refund policy

We want you to be happy with your order. Because of the nature of the trading card hobby, our policy works a little differently than a typical retail store — please read below before you buy. It applies to purchases made on ryujinhobbies.ca and in our store.

Singles, graded cards & sealed product — final sale

All trading card singles, graded/slabbed cards, and sealed product (boxes, packs, bundles, starter decks, etc.) are final sale and cannot be returned or exchanged, in store or online. Card condition, centering and authenticity are assessed at the time of listing (and, for graded cards, by the grading company itself), so we're unable to accept returns once an item has left us. In store, please inspect sealed product and singles before you pay — we're glad to show you anything up close.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect, or with an item missing, contact us at info@ryujinhobbies.ca within 48 hours of delivery with your order number and photos of the issue (including the packaging, for shipping damage). We'll make it right with a replacement, store credit or refund at our discretion. Minor shelf wear on outer packaging that doesn't affect the contents isn't considered damage.

Event bookings

Event entry fees can be cancelled for a full refund or store credit up to 24 hours before the event starts — email info@ryujinhobbies.ca with your order number. Inside 24 hours, and for no-shows, entry fees are non-refundable, but you may give your seat to someone else if you let us know before the event. If we cancel or reschedule an event, you'll get a full refund or a free move to the new date, your choice. Prize support is as described on the event page and may change if fewer players attend than planned.

Pre-orders

A pre-order can be cancelled for a full refund to your original payment method any time before the product's release date. From release day onward, pre-orders are treated as sealed product and are final sale. If our price drops before your order ships, our Pre-Order Price Protection credits you the difference automatically.

Store credit, buylist & Ryujin Points

Buylist payouts are issued as Ryujin Hobbies store credit. Store credit has no cash value, can't be exchanged for cash, and isn't refundable once issued; it never expires and works in store and online. Ryujin Points are a rewards program, not currency: points earned on an order are reversed if that order is refunded, and points have no cash value.

Order cancellations

If you need to cancel an order, email us as soon as possible. We can only cancel orders that have not yet shipped or been picked up — once a package is on its way, it falls under the final-sale policy above. Pickup orders not collected within 30 days may be cancelled and refunded as store credit.

How refunds are paid

Approved refunds go back to the original payment method within 5–10 business days of approval, depending on your bank. Orders paid partly or fully with store credit are refunded to store credit for that portion. Original shipping charges are refunded only when the error was ours.

Not covered

We're not able to offer refunds or exchanges for buyer's remorse, or because of later price changes. Grading company assessments (PSA, CGC, BGS, TAG, ACE, KSA) are final and outside of our control.

Questions?

We're happy to help — reach out any time at info@ryujinhobbies.ca.